FAQ

Do you have WiFi ?

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Yes, we have free WiFi for hotelguests.

When can I check in?

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You can deposit your luggage with us starting 8 a.m on the day of your arrival.

On your day of arrival we will be able to tell you at what time your room will be ready. This always depends on the occupancy of our house and the departure time of the other guests.

Are you located in the center of Hamburg?

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Yes, we are only three S-Bahn stops from Central Station and two from the harbour. We are in walking distance to the Elbe beach.

Was können Familien mit Kindern in der Umgebung des Schanzensterns unternehmen?

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Rund um den Schanzenstern gibt es für Familien jede Menge zu entdecken! Ganz in der Nähe lockt der große Spielplatz am Alma-Wartenberg-Platz mit Klettergeräten und Sandflächen – ideal zum Austoben nach einem Stadtbummel durch das lebendige Ottensen. Kulturell bietet das Altonaer Museum spannende Ausstellungen und familienfreundliche Mitmachangebote. Besonders schön ist auch ein Spaziergang zum Altonaer Balkon mit seinem beeindruckenden Blick über die Elbe – von dort führt ein Weg direkt hinunter zum Elbstrand, wo Kinder im Sand spielen und Eltern entspannen können.

How far to the famous Reeperbahn?

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Only two stops by S-Bahn.

What sights should I see?

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Definitely the Speicherstadt, the harbour, the Elbe. Interesting are neighborhoods like Schanzenviertel and Karolinenviertel, Europes biggest cemetery, Ohlsdorf Friedhof, the old Elbe tunnel and a climb up the St. Michaeliskirche tower.

Where can I go out at night?

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Depends on your taste. You can find many bars and restaurants near our house in Ottensen, and a lot of music clubs around the Reeperbahn in St. Pauli.

Can I rent a bicycle?

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We have some bicycles to rent. You can also look for stadtrad.hamburg.de

What is checkout time?

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Checkout is until 11 am. It is possible to store your luggage over the day.

Are the rates per person or per room?

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Our rates are always per room and don‘t include breakfast and culture tax.

Do you have a parking lot?

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No, we don't.
Nearby is the paid parking garage of the "Mercado" shopping center.
All information can be found at:
Parkplatz

Is there a curfew?

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No. There is no curfew. With your room key you can enter the hotel at any time.

How it works for group- and appartmentbooking?

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For bookings of more than ten people and for apartments, separate prices and cancellation conditions apply. In this case, we ask you to send us a request by mail.

Haustiere

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Out of consideration for all those who suffer from allergies, our rooms and apartments are pet-free.